Shipping policy
Shipping Policy
Thank you for shopping with Mistrals! We’re committed to providing a seamless and reliable delivery experience. Please review our shipping policy below for all the details.
Processing Time
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Option
We offer Free Secured Shipping for all orders:
- Delivery Time: Estimated 5-7 business days
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather disruptions.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number to monitor your shipment's progress.
Lost, Damaged, or Delayed Shipments
- If your package is lost, damaged, or delayed, please contact us at info@mistralearplugs.com within 5 business days of the expected delivery date.
- We will work with the carrier to resolve the issue as quickly as possible.
Changes or Cancellations
If you need to update or cancel your order, please contact us at info@mistralearplugs.com within 24 hours of placing your order. Unfortunately, we cannot modify or cancel orders once they’ve been shipped.
Contact Us
For any questions or concerns about shipping, please reach out to us at info@mistralearplugs.com
Thank you for choosing Mistrals! We’re excited for you to enjoy your earplugs.